Job Information

Job Opening ID: 106

Location: Kiroro

Job Summary & Responsibilities

A role that is enjoyable as it is diverse, our GS Reps help with everything from front desk duties to lighting up fireplaces. They are often the first “touchpoint” to welcome our Guests and do everything possible to fulfill our guest requests. 

NISADE is looking for charming, confident, and internationally minded people who do all they can to exceed guest expectations at the newly opening Yu Kiroro, located at the Kiroro resort. At NISADE, we believe that our superior, understated service and outstanding facilities are important but what makes us truly different is the genuine interest we show in our guests and how we make them feel special. From the initial contact at guest check in to departure, the Guest Service Representative should handle all guest requests efficiently, courteously and professionally ensuring a high standard of service is maintained at all times. 

Whether hospitality is your passion and chosen career, or whether you are simply an exceptional person ready to take on an exciting, new and fun challenge, this is an opportunity of a lifetime to work and play in the up and coming backcountry paradise, Kiroro Resort.

Key Responsibilities:

ž   Welcoming / greeting each guest; demonstrating high quality, approachable eye contact, personalised and professional friendliness at all times

ž   Provide intuitive service to the customer by anticipating their needs

ž   Apply problem solving and quick thinking to create ultimate holiday experiences for guests with the highest level of customer service

ž   Respond to Guest requests promptly, efficiently & courteously during check-in, check-out & throughout their stay

ž   Carry luggage and place carefully in Guest rooms

ž   Provide in-room Guest check-ins and explain room features and equipment

ž   Pickup / Dropoffs and transporting Guests within the village

ž   Carry skis for Guests, particularly Guests with children

ž   Undertake and take ownership of daily tasks in a timely manner

ž   Promote winter resort activities, local area, events and special promotions

ž   Promote hotel / property facilities through sound product knowledge

ž   Ensure cleanliness of outlets and surrounding areas

ž   Maintain the reception /lobby area to ensure it is always in immaculate condition including common area bathroom

ž   Operate switchboard to direct calls, give information and to take messages as necessary

ž   Follow in-house procedures to help ensuring the security of guests and employees

ž   Rotating shift of snow clearing property entrances and balconies

ž   Onsen cleaning may be required

ž   Be knowledgeable in all NISADE facilities and local area

ž   Log / maintain security of Equipment, Keys, Lost and Found Items

ž   Assisting in times of guest emergencies / injuries and communicating with Reception and the relevant departments

ž   Maintaining up to date information on snow / wind conditions, lift status and being knowledgable on local mountain

ž   Undertaking a critical role in service recovery, and doing everything possible to turn any Guest experience into a positive one within company guidelines

ž   Respectfully and actively driving guest feedback for continual improvement 

ž   Ability to quickly and comprehensively learn the operating equipment of guest rooms including TV / universal remote control and troubleshoot appropriately

ž   Covering Ski Boot Room duties from time to time

ž   Providing clear hand-overs to peers in order to ensure seamless operations

ž   Maintaining the reception / lobby area in immaculate condition including common area bathroom

ž   Assisting Front Desk and Concierge departments during busy periods or where required

ž   Performing other duties as assigned by Management

Skill Set

  • International Driver’s License is a must
  • People with passion, gusto, and respectful attitudes 
  • Intuition and ability to anticipate guest needs
  • A genuine interest in skiing, resort activities, restaurants and Japanese culture
  • A Pro-active, positive & professional approach 
  • A desire to assist our guests and visitors to have the best holiday ever
  • A highly motivated team player with the ability to multi-task
  • Show initiative, with ability to think on your feet
  • Excellent interpersonal and communication skills, both oral and written and both, with guests as well as peers
  • Able to maintain control and composure in difficult situations
  • Flexibility, reliability and punctuality 
  • To confidently and informatively recommend personalised guest services matching to each guest’s individual needs
  • To be knowledgeable and promote local and special events
  • Take ownership for assignments, issues or tasks and follow-through to an appropriate resolution
  • Able to record information accurately 
  • Be immaculately presented, and strictly adhere to NISADE’s Property Grooming Standards Policy as detailed in Employment Handbook
  • A valid Japan working holiday visa or working rights
  • Any IT, videography, photography skills or exposure are desirable

Job Benefits

  • Discounted meals while on shift
  • Transport between the resort and home
  • Free access to swimming pool, onsen, and fitness area in Kiroro
  • 10% discount in local Kiroro shops
  • Food/beer/house wine/non-alcoholic drinks - 50% off at most restaurants!
  • Comprehensive Training and Induction program
  • High quality brand uniforms
  • Recognition program for your talents and contribution
  • The opportunity to make a difference to every customer
  • Subsidised staff accommodation - cheaper than Niseko!
  • Working in a friendly and successful team environment
  • Access to subsidised car rental
  • Access to lift passes (conditions apply)
  • Discounts to some resort services and winter activities 
  • Possibility of sponsorship for the top performers with specific skill sets (each year we sponsor about 5 seasonal staff - must meet sponsor requirements)