FAQs


Rooms & Rates

Yes, all reservations require a 20% deposit and or full payment within 60 days of arrival

Yes, wifi is available in all apartments and throughout the hotel

King size beds are available in all master bedrooms only and can be changed to twin beds on request. All other bedrooms have set twin bedding configurations.

Yes, all bedrooms are equipped with a safe

Smoking in Yu Kiroro is strictly prohibited. This includes smoking in apartments or on the balcony of Apartments. If you would like to smoke, there are designated areas outside on the Lobby floor.

Yes, there is a washing machine/dryer located in each apartment

Each apartment has private cooking facilities including a stove and combination oven as well as pots, pans, chopping boards, kettle and more! Salt and pepper, cooking oil and soy sauce will also be provided.

Yes, each apartment has a Nespresso machine with complimentary pods. 

The standard check-in time is 15:00pm and check-out at 10:00am

If you are a non-resident of Japan, by law we are required to make a copy of your passport.
If you are a resident of Japan, you are only required to show your residents card. 
We also kindly ask that you provide your credit card details in case of any in-room purchases during your stay.

There is a replacement fee of JPY1,000 if you lose your room key.

Regrettably, pets are not allowed in the hotel.

Travelling with children

There is a Kid’s Space at the hotel equipped with books, mini playground and tv. There is also a family space for the whole family to relax and enjoy each other’s company. 
Please note that this is not a childcare service and that parental supervision is required.

Yes, these items are available on request and cost an additional JPY5,000 per night. 

Dining

Breakfast will be served in Yukashi restaurant located on the Lobby floor

Yes, there are vegetarian dishes available

Facilities 

Yes, there is a male onsen and a female onsen both with an indoor and outdoor area. If you are looking for a bit more privacy, there is also a private onsen available for hire.

Skis and snowboards are not permitted in the Yu Kiroro apartments. Our ski valet service which is complimentary for all our guests is available to store all gear overnight.

Yes, feel free to work out at the Yu Kiroro Gym which is open 24 hours a day. 

There is no swimming pool in the hotel. But Yu Kiroro guests can use swimming pool in Kiroro Town free of charge. Pool towels are available to rent at the reception of the swimming pool, this costs JPY 500 per person.

Our Front Desk will be more than happy to hold your luggage for you so you can enjoy the resort without the hassle of having to carry around your bags.

Our Guest Services team are happy to book all your holiday essentials including transfers, lift passes, equipment rental and lessons even before you arrive. A concierge desk is also located in the Lobby to assist you and your family with any last minute bookings so you can have a stress free time.

Yes, there is complimentary parking available for Yu Kiroro guests. Please note that there is limited parking availability on site and is available on a first come, first served basis. All other parking is available in the Kiroro Resort carpark which is a two-minute walk from the condominium hotel.

General Information

It can take 1.5 to 2 hours depending on the mode of transport. 

Shinko Otaru is the closest which is open 24 hours a day.

Unfortunately, there is no ATM in the resort. The closest ATM is located in Lawson at Boyodai. We strongly advise all of our guests to make sure they have enough cash before arriving at Kiroro. 

Yes, groceries will be available to purchase in Kiroro Town which is located outside of the Tribute Hotel. You will be able to find items that you can cook in the comfort of your own apartment. These stores will also stock souvenir items and gifts as well.

Simply take the Gateway Express or catch the free in-resort shuttle bus which runs between, Yu Kiroro, the Mountain Center, Sheraton Hotel and Tribute Hotel. The bus ride takes approximately 3 minutes.

Yes, guests who have made a reservation at Yu Kiroro can send their ski gear and or luggage and we will store your gear in a secure location. 

Address: Yu Kiroro, 128-9 Aza Tokiwa, Akaigawa-mura, Yoichi-gun, Hokkaido
Postal code: 046-0571
Phone: + 81 (0) 135-48-6789

Please inform reception of any incoming luggage and be sure to include your name and your reservation number. All deliveries must be paid prior arrival.