FAQs


Rooms & Rates

All confirmed reservations requires a 20% deposit or full payment at least 30 days prior to first arrival.

Wireless Internet is available throughout the apartment build and complimentary to guests staying at Yu Kiroro.

King size beds are available in all master bedrooms only and can be changed to twin beds on request. All other bedrooms have set twin bedding configurations. If you have any additional requirement, please contact the Reservation Department at reservation@yukiroro.com and our friendly Reservations Associates will be happy to assist.

Yes, all bedrooms are equipped with a safe

Smoking is strictly prohibited within the Yu Kiroro building. However, a designated smoking area is available. Please do not hesitate to ask our friendly Guest Services Team.

Washing machine cum dryer is available in all the apartments.

Each apartment is equipped with private cooking facilities including electrical  stove and combination oven Cooking utensils such as pots, pans, chopping boards, kettle are available in the apartment. Salt, pepper cooking oil and soy sauce will also be provided and replenished when needed.

All apartments are equipped with a Nespresso machine. Coffee capsules will be replenished during your housekeeping service.

The standard check-in time is 15:00pm and check-out at 10:00am

If you are a non-resident of Japan, by law we are required to make a copy of your passport.
If you are a resident of Japan, you are only required to show your residents card. 
We also kindly ask that you provide your credit card details in case of any in-room purchases during your stay.

There is a replacement fee of JPY1,000 if you lose your room key.

Pets are not allowed at Yu Kiroro. However, if you are travelling with your furry friend, please contact our Reservations team at Reservation@yukiroro.com for alternative accommodation at Sheraton Hokkaido Kiroro Resort where designated pet friendly rooms can accommodate a maximum of 2 pets of less than 15 kgs each per room.

Travelling With Children

There is a Kid’s Space at the hotel equipped with books, a mini playground and TV. There is also a Family Space for the whole family to relax and enjoy each other’s company.  Please note that this is not a childcare service and that parental supervision is required.
Rental of board games and PlayStation is also available. Please reach out to our friendly Yu Services Team when you are at the property.

Yes, these items are available on request and cost an additional JPY5,000 per night. 

Dining

YU Kiroro guests have the option of breakfast at Yukashi in the YU Kiroro lobby or at the Sheraton Hokkaido KIroro Hotel

Vegetarian selections are available. If you have any specific dietary requirements, please contact our YU Services Team before your stay.

Facilities 

Yu Kiroro has its own natural onsen located at the second floor of the building. The onsen bath is separated by male and female. Private onsen room is also available for booking if you would like to have more privacy.
Kindly note that availability of private onsen is subjected to availability at the point of request and a booking fee will apply to confirm the reservation.

Skis and snowboards are not permitted in the Yu Kiroro apartments. Our ski valet service is complimentary for of all our guests and allows you to safely and conveniently store your ski gear when not in use and overnight. 

Yes, feel free to work out at the Yu Kiroro Gym which is open 24 hours a day. 

There is no swimming pool in the hotel. But Yu Kiroro guests can use the swimming pool in Kiroro Town. Entry fees apply.

Our friendly Guest Services team will be more than happy to store your luggage so you can start exploring the resort upon arrival.

Our Guest Services team are happy to book all your holiday essentials including transfers, lift passes, equipment rental and lessons before you arrive. A concierge desk is also located in the Lobby to assist you and your family with any last minute bookings so you can have a stress free stay at Yu Kiroro.

Yes, there is complimentary outdoor parking available for Yu Kiroro guests. Please note that there is limited parking availability on site and it is available on a first come, first served basis. All other parking is available in the Kiroro Resort carpark which is a two-minute walk from the condominium hotel.

General Information

It can take 1.5 to 2 hours depending on the mode of transport and traffic conditions. Please feel free to contact our Reservations or Guest Services teams for recommendations and booking assistance according to your travelling needs.

You can also find more information on how to travel to Kiroro Resort during Winter and Summer at the links below.

Winter: https://www.kiroro.co.jp/access-winter/

Summer: https://www.kiroro.co.jp/access-summer/

Shinko Otaru is the closest petrol station and it operates 24 hours a day.

Unfortunately, there is no ATM in the resort. The closest ATM is located in Lawson at Boyodai. We strongly advise all of our guests to make sure they have enough cash before arriving at Kiroro. Credit cards are also accepted at most of the Food and Beverage outlets within the resort.

There is a currency exchange machine available in The Kiroro: A Tribute Portfolio Hotel.

Yes, groceries will be available to purchase at The Resort Market located in Kiroro Town. You will be able to find items that you can cook in the comfort of your own apartment. These stores also stock souvenir items and gifts.

Alternatively, Yukashi Restaurant offers a convenient grocery delivery service to Yu Kiroro guests.

Simply take the Gateway Express or catch the free in-resort shuttle bus which runs between Yu Kiroro, the Mountain Center, Sheraton Hokkaido Kiroro Resort and The Kiroro, a Tribute Portfolio Hotel, Hokkaido. The bus ride takes approximately 3 minutes.

Yes, guests who have made a reservation at Yu Kiroro can send their ski gear and / or luggage up to 7 days prior to your arrival date and we will store your gear in a secure location. 

Address: Yu Kiroro, 128-9 Aza Tokiwa, Akaigawa-mura, Yoichi-gun, Hokkaido
Postal code: 046-0571
Phone: + 81 (0) 135-48-6789

Please inform reception of any incoming luggage and be sure to include your name and your reservation number. All deliveries must be paid for prior to arrival. Yu Kiroro does not accept unidentified or unpaid delivery.